Delivery & Returns

All of our packaging is plastic free and is made from recycled, recyclable and/or compostable material.

All of our packaging is plastic free and is made from recycled, recyclable and/or compostable material.

Delivery

UK STANDARD DELIVERY : £3
(Free on all orders over £50)

Usually takes 3-5 working days

EXPRESS UK DELIVERY : £5

Usually takes 1-2 working days

  • Yes. Both Standard and Express delivery are fully tracked.

  • While we don’t currently ship directly outside the UK, you can still receive your order using a UK-based parcel forwarding service.

    These services provide you with a UK address, receive your package, and then forward it to your address.

    Here are some reputable options:

    1. Forward2Me (www.forward2me.com) – Offers multiple shipping options from the UK to Italy, including express and budget-friendly choices.

    2. ForwardVia (www.forwardvia.com) – Provides a free UK address and services like package consolidation and assisted purchases.

    3. myUKmailbox (www.myukmailbox.com) – Ships parcels from the UK to Italy, with express options typically taking 4-6 business days.

    4. Reship (www.reship.com) – Another well-known forwarding service offering flexible shipping solutions worldwide.

    To use these services:

    1. Sign Up – Register on the chosen service's website to receive a unique UK address.

    2. Place Your Order – Use this UK address when ordering our sandals:

    3. Package Forwarding – Once the service receives your order, they will ship it to your Italian address.

    We recommend checking each service’s terms, fees, and shipping times to find the best fit for you. If you have any questions or need assistance with the process, feel free to reach out!

Returns

Breath easy, we want you to love your wildsole sandals as much as we do, but if you're not happy within 30 days simply send them back for a full refund.

  • We can offer a refund on all standard items returned in an unworn condition. Any items received in a non-sellable condition will not be accepted.

    Items returned with light use will be refunded less a 35% restocking fee at our descretion.

    We cannot accept returns on custom made orders as these have been made bespoke for you.

    To return your order, please post it to:

    wildsole Limited, Little Doubting Farm, Hartcliffe Hill Road, Sheffield, S36 9FS

    You will be responsible for paying for your own return postage costs. We recommend using a trackable delivery service as no refunds can be made if we don’t receive your order back.

  • If your order is not quite right and you would like to exchange it for a different one please re-order the new item, and return the original to us for a refund.

    Or you can simply include a note requesting the new item in with your return, and we will exchange this for you if stock allows.

  • Your return/exchange will be processed as soon as possible but may take up to a week to be completed.

  • Thorough checks are made before items leave us, but if you have received your order and there is any problem with it please email help@wildsolesandals.com and we will do everything we can to resolve this for you.